The original Bavarian eat and drink experience that is the HOF lies in the heart of Melbourne’s CBD in Chinatown, under the same roof for the last 50 years. Established in 1968 and independently owned by Bavarian Chefs by trade, they’re proud of their long successful history of traditional Bavarian cuisine and original Bavarian Bier and Schnaps variety. Today I feel very lucky to sit down with long-term contact and legend of the Hof team, their general manager of branding and operations, Philipp Hockenberger for this week’s podcast.
In this podcast we discuss:
-How did you come to be working with Hof because you don’t originally come from hospitality.
-The biggest surprise for you about working in the hospitality industry
-Hof Hospitality controls a lot of its own beverage supply and imports most of the range, why did the business make that decision
-How to deliver a great and consistent guest experience in a 600-seat venue
-Building a team culture named ‘friends serving friends’ and how that has benefited the business
-The balance of technology and providing great customer service
Please find us here at POH:
Website: https://principleofhospitality.com/ (https://principleofhospitality.com/)
Instagram: https://www.instagram.com/principle_of_hospitality/ (https://www.instagram.com/principle_of_hospitality/)
Thanks to our supporter for this season – https://www.mryum.com/ (Mr Yum)
Mentioned in this episode:
Mr Yum – Split & Pay
Split the bill, pay the bill – their way
Allow guests to quickly split the bill by a percentage, item or custom amount and make payments their way including credit card, Apple Pay, Google Pay, Afterpay and use partial cash payments and vouchers. Simple!
https://principle-of-hospitality.captivate.fm/https-www-mryumcom-split-and-pay (Mr Yum – Split & Pay)